1. No Medical Advice Without Provider Evaluation
Twinge Health offers access to licensed medical providers who review your health information submitted via our secure platform. A physician-patient relationship is not established unless and until one of our affiliated licensed providers reviews your intake form and determines that a consultation and/or prescription is clinically appropriate.
No prescription will be issued without a provider's independent judgment that treatment is medically necessary and appropriate for your specific condition.
No user-submitted information or auto-generated content constitutes medical advice unless expressly delivered to you by a licensed provider.
2. Not for Emergency Use
Twinge Health does not provide emergency medical services. Our asynchronous care model is not appropriate for urgent or life-threatening medical conditions.
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
Do not rely on our service for:
- Sudden or severe pain
- Chest pain or shortness of breath
- Signs of stroke
- Mental health crises
- Suicidal thoughts or self-harm
- Any time-sensitive or worsening symptoms
3. General Educational Content
The content on our website, blog, social media, emails, and other communications may include general health information, explanations of ingredients, or patient education materials. This content is provided:
- For educational purposes only
- Not intended to diagnose, treat, cure, or prevent any disease
- Not to be considered personalized medical advice
Do not disregard or delay seeking in-person medical advice because of something you read on our site.
4. No Guarantees of Outcome
While our providers use clinical judgment and best practices, Twinge Health does not and cannot guarantee:
- That a provider will issue a prescription
- That a particular treatment will be effective for every user
- That your condition will improve after using a prescribed product
Results may vary. Relief depends on individual health factors, severity of condition, and adherence to treatment. You should discuss any concerns with your provider or pharmacist.
5. FDA Disclaimer for Compounded Medications
If you are prescribed a compounded topical medication through Twinge Health:
"Please note that compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety or efficacy. They are prepared by licensed pharmacies according to a provider's individualized prescription based on your unique condition."
You acknowledge and accept this status when you choose to fill your prescription through our affiliated pharmacy or a pharmacy of your choice.
6. No Endorsement of Third Parties
Links or references to third-party content, pharmacies, labs, or websites are provided for convenience only. Twinge Health does not endorse or control external sites or the accuracy of their content. Any health claims from third parties should be independently verified with a licensed healthcare professional.
7. User Responsibility
By using our services, you agree that:
- You are responsible for the accuracy of the information you provide
- You will follow medical guidance given to you by our providers
- You will seek in-person care for any condition that worsens, does not improve, or appears to be urgent